WARRANTY TERMS

 

1.  Definitions of terms

 

Product Warranty is a certification of the Product manufacturer that the Product or its component will retain its properties of use, safety and performance for a specified period of time.

 

A Products Consumer is a natural or legal person who expresses a wish to purchase, purchases or could purchase a Product for a purpose not related to the resale of this Product.

 

If a Product has been or is found to be defective during the initial phase of its operation within a period specified by the manufacturer, such Product is called a DOA (defective on arrival) Product.

 

2.  Warranty period

 

The warranty terms are determined by the Warranty Statement attached by the manufacturer to the Product. When selling the Product to the Consumer, the Buyer issues an additional document indicating the Product code, serial number, full name of this product, date of sale, name of seller (including address, telephone and fax numbers) and Warranty period.

  

3.  Warranty Limitations

 

KOVERA does not provide a Product Warranty. Products distributed by KOVERA are usually provided by the manufacturer's warranty. 

KOVERA provides warranty services on behalf of the manufacturer only for those Products which the Buyer has purchased from KOVERA and for which the manufacturer's authorized warranty service is not available in the territory of the Republic of Lithuania. For the products sold by KOVERA, KOVERA undertakes to fulfill the warranty obligations in cases where the Buyer can no longer provide the warranty service due to objective reasons or indicates another warranty service provider.

 

In relation to the warranty services provided by KOVERA on behalf of the manufacturer the following must be observed:

       Delivery expenses of the Product delivery to the place of provision of warranty service shall be paid by the Buyer, but costs of delivery of the replaced or repaired Product to the Buyer shall be paid by KOVERA.

       In general, the manufacturer's warranties do not cover damage caused by accident, natural phenomena (e.g. lightning, floods), normal wear and tear of the Product, incorrect, careless or inappropriate use of the Product, overloading, improper handling or reconstruction, modifications or installations that are not performed by the manufacturer's authorized representative.

       In order to use the warranty services provided by KOVERA on behalf of the manufacturer, the Buyer, from his end, must fulfill his contractual obligations stipulated in the Cooperation Agreement.

       The manufacturer usually provides a new warranty for the replaced or repaired Products, but no later than the end of the original Product warranty period.

 

 

The warranty is not valid if the Product body shows signs of mechanical damage or liquid penetration, if the examination has confirmed that the Product has been used in violation of the manufacturer's terms of use, if the Product is obtained from KOVERA as a gift or if the Product serial number has been torn off, or otherwise damaged and is not illegible.

 

Warranty repairs or replacement of Products are performed only in the service centers authorized by the manufacturers, except for the products serviced by KOVERA. If the manufacturer of the Product is not included in the published list, then the warranty obligations of these products are undertaken by KOVERA.

 

 

4.  Recourse action

 

The warranty terms and conditions set by KOVERA do not in any way restrict the Consumer's right to make claims in accordance with the legislation of the Republic of Lithuania. 

 

When selling Products, the Buyer is obliged to ensure the observance of the Consumer rights. If the Consumer submits a claim to the Buyer, and this claim is justified, the Buyer may submit a claim against KOVERA after indemnification to the Consumer, observing the following:

 

   The Consumer's claim must be submitted in writing and executed in accordance with the requirements of the legislation of the Republic of Lithuania;

   the expert opinion must indicate that the Product does not comply with the properties specified in the manufacturer’s documentation;

   if the expert examination is performed at the request of the Consumer and the Consumer has not expressed a wish to independently apply for the expert examination of the product, the Buyer's obligation is to select an appropriately certified expert in accordance with the legislation of the Republic of Lithuania.

 

Submission of recourse claim and Product expertise is regulated by Cabinet of Ministers Regulation No. 631 of August 01, 2006 “Procedures for submission of consumer claims regarding goods and services non-conforming to contract provisions”.

 

A recourse claim cannot be filed against KOVERA if the reason for the Consumer claims is non-compliance caused by the fault of the Buyer (e.g. non-observance of the deadlines for reviewing Consumer claims described in the legislation of the Republic of Lithuania).

 

5. Warranty replacement and compensation amounts for products provided by KOVERA.

 

In order to replace the product warranty or receive a refund, the Buyer applies for this service at KOVERA form below. Only after confirmation of the request by KOVERA, the Buyer is entitled to return the damaged goods.

             

When returning damaged Products to KOVERA for warranty replacement or repair, the Buyer encloses a confirmation of the product warranty replacement or refund request. If the basis for the claim is a DOA case, then an authorized service center defect report must be attached. In case of the need for additional documents, this is indicated in response to the customer's warranty request.

 

If the Buyer submits a claim for warranty replacement or refund and it is established that the warranty period specified by KOVERA Lithuania is shorter than that provided by the manufacturer, KOVERA Lithuania may request additional information confirming the conditions and dates of sale of the product.

 

Damaged products are replaced using the following principles:

 

-          When making a product warranty compensation, KOVERA Lithuania has the right to ensure the replacement of damaged products with an identical or equivalent product. If such replacement is not possible, then KOVERA Lithuania is entitled to reimburse the costs of the product by issuing a credit invoice, in accordance with the information included in Table No.1 (General amounts of compensation) and Table No. 2 (Exceptional compensation amounts), which depends on the period of operation of the defective product. KOVERA Lithuania is entitled to reimburse the costs of the product by issuing a credit invoice, even if the reimbursable amount is small and the replacement costs are higher than the value of the reimbursable goods. 

-          A DOA Product is replaced with a new one if this Product has a DOA procedure approved by the manufacturer or KOVERA and this Product is in the manufacturer's original packaging.

            Warranty for the replaced DOA Products comes into force starting from the date of 

             replacement of these Products.  

 

If it is not possible to establish damage to the Products returned for Warranty repair or the Warranty is canceled in accordance with the procedure described in Clause 3 of this Annex, KOVERA reserves the right to demand compensation from the Buyer for a misleading Warranty request. In this case, the Buyer must pay an invoice for the costs incurred by KOVERA in processing such Warranty Request as well as the value of the replacement product, if such has already been sent to the Buyer.  

 

Manufacturer 

Product group

Amount of compensation

All manufacturers serviced by KOVERA Lithuania (except those listed in Table No. 2 and those serviced by the authorized manufacturer service centers)  

Products with a warranty of up to 3 years

From 0-1 years we compensate 100% of the purchase value; from 1-2 years we compensate 75% of the purchase value;

from 2-3 years we compensate 50% of the purchase value

Table 1 (General amounts of compensation)

 

Manufacturer 

Product group

Amount of compensation 

Seagate/Maxtor/Samsung

OEM HDD/Puls ar.2 and Puls arXT2 with a warranty of 5 years

From 0-1 years we compensate 100% of the purchase value; from 1-2 years we compensate 75% of the purchase value;

from 2-3 years we compensate 50% of the purchase value;

From 3-4 years we compensate 25% of the purchase value; from 4-5 years we compensate 10% of the purchase value. 

OEM HDD/Nearline arXT2 with a warranty of 5 years

From 0-3 years we compensate 100% of the purchase value; from 3-4 years we compensate 25% of the purchase value; from 4-5 years we compensate 10% of the purchase value.

OEM HDD/Desktop and Laptop SSHD/DS/NS

Performance arXT2 with a warranty of 3 years

From 0-2 years we compensate 100% of the purchase value; from 2-3 years we compensate 50% of the purchase value.

OEM HDD/Enterprise Value HDD

Constellation/CS/Teras scale with a warranty of 3 years

From 0-2 years we compensate 100% of the purchase value; from 1-2 years we compensate 75% of the purchase value; from 2-3 years we compensate 50% of the purchase value.

Retail HDD with a warranty of up to 5 years

From 0-1 years we compensate 100% of the purchase value;

from 1-2 years we compensate 100% of the purchase value;

from 2-3 years we compensate 50% of the purchase value; from 3-4 years we compensate 25% of the purchase value; from 4-5 years we compensate 10% of the purchase value.

Western Digital

Products with a warranty of up to 5 years

From 0-1 years we compensate 100% of the purchase value; from 1-2 years we compensate 75% of the purchase value;

from 2-3 years we compensate 50% of the purchase value; from 3-4 years we compensate 25% of the purchase value; from 4-5 years we compensate 10% of the purchase value.

 

 

Fill in our Service ticket for warranty and returns